Over 150 Gluten-Free, Wheat-Free, Dairy-Free, Nut-Free, and Kosher-Certified Products!

SHIPPING POLICY

Standard Ground, UPS Ground and United States Postal Service (USPS) Priority Mail shipments take 2 internal business days to process before leaving our warehouse and are shipped in the order they are received. All orders received before 2:00pm (PST) will be begin processing same business day, while orders received after 2:00pm (PST) will begin processing next business day. Expedited orders (UPS Next Day Air, UPS 2 Day Air, and 3 Day Air) will ship same business day if received before 2:00pm (PST), and orders received after 2:00pm (PST) will be shipped out the next business day. UPS Next Day Air, UPS 2 Day Air, and 3 Day Select Air require a signature upon delivery unless otherwise noted. We ship domestic and international.

Once the order ships out you will receive a Shipment Confirmation email from Ener-G Orders [orders@ener-g.com] , UPS will send a separate email directly with your tracking information once available. Ground, USPS, and international shipping times are only estimates and are not guaranteed. For all orders, arrival dates do not factor in courier delays due to weather, scheduling, terminal errors, etc. Processing and transit times are based on business days: Ener-G office hours are Monday-Friday 8am to 5pm, Pacific Time. UPS business Delivery operates Monday-Friday, and USPS delivers Monday-Saturday. Holidays are not counted as business days.

To prevent delay in processing, please ensure billing and shipping information is consistent with your credit card. Also be sure your contact information is correct. We cannot be held responsible for delayed shipments due to incorrect billing, shipping, or contact information.

DOMESTIC SHIPPING (US)
 

Flat-Rate Standard Ground Shipping
5-10 business days for delivery.
For retail customers only, Standard Ground orders will be processed and shipped out within 2 internal business days. Our special flat-rate shipping prices are based on the total dollar amount of your order:

If order totals:Standard Ground
Up to $36.00 $6.00
$36.01 - $60.00 $9.50
$60.01 and up $11.95

Standard Ground rates DO NOT apply to shipments to:
Hawaii, Alaska, Puerto Rico, Guam, other U.S. possessions, or APO/AE addresses. These are shipped via UPS Ground rates or US Priority Mail (required for delivery to PO boxes and military addresses) at our actual USPS cost. Certain bulk items, wholesale orders, and international shipments are also calculated under different rates.

UPS Ground Transit Time Map
To get an idea of the transit times for UPS Ground (Residential and Business), refer to this color-coded US map:

 UPS Shipping Zones

UPS Ground
3-5 business days for delivery generally.
Most orders will be processed and shipped out within 2 internal business days, wholesale orders have different lead times. Transit times, once shipped, will vary depending on your shipping zone. For example, delivery to the east coast can take 4-5 business days, while shipments to the west coast can take 1-3 business days. Special air delivery can be request with additional fees. Contact us at 1-800-331-5222 for estimation of this air delivery. UPS operates Monday Through Friday and DO NOT make deliveries on Saturday or Sunday. Signature delivery is not included, however, for an additional fee, can be added upon request.

  • Shipping for Bulk Items:
    As of right now, we only have one bulk item, 50 pound bags of Egg Replacer, item #9280 - unavailable for online ordering. The 50lb. Egg Replacer's freight charges are based on our actual shipping costs. To order the 50 lb. Egg Replacer, please call us at 1-800-331-5222.
  • Shipping for Wholesale:
    Please refer to your wholesale information package for shipping details or contact us at customerservice@ener-g.com for more information.

3 Day Select
3 business days for delivery.
As long as there are no processing issues, orders will ship same day if received before 2:00pm(PST) or next day if received after 2:00pm(PST). Once shipped, you will receive an email directly from UPS with the tracking information. Signature is required upon delivery unless stated otherwise.

UPS 2 Day Air
2 business days for delivery.
As long as there are no processing issues, orders will ship same day if received before 2:00pm(PST) or next day if received after 2:00pm(PST). Once shipped, you will receive an email directly from UPS with the tracking information. Signature is required upon delivery unless stated otherwise.

UPS Next Day Air
1 business day for delivery.
As long as there are no processing issues, orders will ship same day if received before 2:00pm(PST) or next day if received after 2:00pm(PST). Once shipped, you will receive an email directly from UPS with the tracking information. Signature is required upon delivery unless stated otherwise.

United States Postal Service (USPS) - Priority Mail
You also have the option of using USPS (US Postal Service - Priority Mail). 3-10 business days for delivery. Like Ground shipments, orders will be processed and shipped out within 2 internal business days. USPS mail is charged at actual costs (calculated by weight and destination).

Other Shipping Carriers:
Ener-G Foods no longer uses FedEx as a carrier - sorry for any inconvenience.

INTERNATIONAL SHIPPING
 

Shipments to destinations outside of the US are shipped via UPS Expedited and charged at actual cost. Orders to Canada are shipped via UPS Standard Ground and are also charged at actual cost.

Shipping rates are based on weight and destination. To order internationally, proceed with your order as normal and a customer service agent will contact you with the acutal shipping rates plus any additional importation fees (where applicable). Due to ongoing fluctuations, we are unable to provide these charges online. By completing an order with www.ener-g.com, you are accepting full responsibility for additional customs duty, taxes, and brokerage fees required by your country.