FAQS
Ener-G Cinnamon Crackers
FREQUENTLY ASKED QUESTIONS
- What We Do...
- What does Ener-G make?
- What is Gluten? Why is it Difficult to Bake Without it?
- What is Phenylalanine? Why is it on some Product Labels?
- Why does Ener-G Products have such a Long Shelf-Life?
- Where is Ener-G Located?
- Can anyone Order Directly from Ener-G Foods?
- What are the Advantages of Ordering Direct?
- I'm in the Seattle Area, Can I Pick-Up Ener-G Products at your Location?
- Are Backorders Available?
- Are COD's Accepted?
- Do you offer any Coupons or Special Discounts?
- Do you take Food Stamps?
- What is your Return Policy?
- Do you Guarantee your Products?
- What is your Policy on Product Samples?
- Ener-G Products
- What is the Shelf-Life on Ener-G Products?
- How do you Store Products after Opening?
- Approximately How Long will Ener-G Products last after Opening?
- Why does it say "Do Not Freeze" on your Packaging?
- Why do you use Oxygen Absorbers? What do I do with the Sachet after Opening?
- There is Condensation (moisture) in the Unopened Package, is it Safe?
- Why use Palm Oil? Isn't it high in Saturated Fat?
- Are your Foods Organic?
- Are Ener-G Products Kosher-Certified?
- Where Can I Find Ener-G Products Locally?
- Are your Foods Low in Carbohydrates?
- Isn't Coconut a Fruit? Why don't you use Coconut in your Products?
- When you get ingredients from your suppliers, what grains do they have to verify have NOT come in contact with their products?
- Is the tapioca flour, potato flour, rice flour and corn flour that you get from your suppliers, each ground on a dedicated line or are they manufactured on equipment that is shared with anything else? If they ARE manufactured on shared equipment, what products are they shared with?
- Why Ener-G Foods doesn't say 'Non-GMO' or GMO Free on it's label?
- Ener-G Egg Replacer
- How Much Ener-G Egg Replacer replaces One Egg, One Egg White, and One Egg Yolk?
- What can you do and not do with Ener-G Egg Replacer?
- How do you Measure Ener-G Egg Replacer if Recipe Calls for 1 Cup?
- What if the Recipe calls for an Egg Substitute instead of an Egg?
- My Baked Good tends to Crumble, is there any thing I can add for more Binding?
- Ordering Online
- How can I Check on My Order?
- What if I need to Change/Cancel an Order?
- What are Discount Codes? How do I get them?
- How do I track my Online Order?
- How much do I pay for Shipping?
- What are the Shipping times?
- Is there a way to Set-Up Reoccuring Shipments?
- What Methods of Payment do you Accept?
- Security and Privacy
- Wholesale
- How can I become a Wholesaler?
- What is the Shipping Charge for Wholesale Orders?
- Is there a Minimum for Wholesale?
- My Wholesale Account has been Approved, How do I Order Online?
- Can I get Listed under your "Where to Buy" Retail Store Database?
- What is the EDlP Program?
- Medical Conditions
Still have questions? Call us at 1-800-331-5222 or if local to the Seattle Area, call 206-767-3928. Our office hours are between 8am to 5pm PST (Pacific Time) Monday through Fridays. You can also email your questions to customerservice@ener-g.com.
