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| Q |
What is your allergen statement/cross contamination policy? |
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Ener G Foods Allergen Statement
Ener-G Foods, Inc. is a wheat-free, gluten-free, dairy-free, peanut
free, tree-nut free and kosher certified facility. The company has three separately owned
production lines. All products manufactured by Ener-G Foods, Inc. are
subject to our HACCP program. This program is in addition to current
Good Manufacturing Processes required by the federal and state
governments.
The HACCP (Hazard Analysis and Critical Control
Point) program identifies critical points in production operations that
inherently lend (even minutely) itself to contamination issues
(including cross-contamination), food safety issues, etc. Even though
this program is not required for bakeries, the company believes that by
being a HACCP compliant facility, all risks of cross contamination, or
even any food safety issue will be completely eliminated.
Our food safety programs for all three
production lines require us to clean, sanitize, and inspect after each
and every product is run through the line. In addition, the equipment
utilized by the company is designed for multiple products.
Even with this program, the company would like
to disclose any of the top 9 allergens that are used on each of the
production lines.
Dry Mix Line:
Ener-G Foods' dry mix line is wheat-free, gluten-free, dairy-free, peanut-free, soy-free, and tree-nut-free.
Bakery:
The bakery
production line uses Egg Powder and Dry Whole Eggs for a limited number of
products. These products are produced on separate equipment (pans,
bowls, etc) and are separated when not in use. The only common
equipment for these known allergens and other products are the ovens.
The food product is never in contact with the oven at any time.
Snack Foods Line:
The
snack food line produces our pretzels and in the future, other snack
items. This production line is in Pennsylvania.
The snack food line also produces pretzels with sesame seeds and poppy seeds.
We hope this disclosure helps your decision upon whether to purchase
Ener-G Foods, Inc products. If you have further questions or comments,
please email Sam Wylde, III (samiii@ener-g.com) or James S. Williamson (jim@ener-g.com).
>>Download H.A.C.C.P. Information
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| Q |
What is your samples policy? |
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Samples are available upon request for support groups and events by faxing to 206-764-3398, emailing customerservice@ener-g.com,
or calling 1-800-331-5222 and providing your contact information with
the amount of samples needed, particular samples desired, and date
needed by. With certain discretion we do provide samples of products to
consumers interested in purchasing products. The amount and types will
vary, please contact us directly for more information. |
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| Q |
Do you offer coupons, Sales and Promotions? |
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We
have a coupon offer with our mail order catalog. Sales and promotions
are consistent and change from month to month. Check the website for
current offers. |
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| Q |
Do you ship outside the U.S.? |
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Canadian
customers may order directly from us, however to save money on shipping
and time with customs you may mail order from our distributor
Liv-N-Well Distributors located in Richmond, BC, 604-270-8474. For all
customers in the United Kingdom and Ireland, please contact our
distributor General Dietary, P.O. Box 38, Kingston upon Thames, Surrey
KT2 7YP, England, phone 0208 336 2323-due to an exclusivity agreement
we are not allowed to sell to any customers in these regions. |
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| Q |
Will I receive an order confirmation number? |
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An
order number is assigned to each order a customer places, this is
important to expedite any questions, deletions, or addition regarding a
particular order; this also confirms the existence of an order. |
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| Q |
What is your return policy? |
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In
the event you received damaged, spoiled, or incorrect merchandise do
not return merchandise to us. Call our toll-free number 1-800-331-5222
or email us at customerservice@ener-g.com within 15 days of receiving your order and we will arrange for replacement or credit.
No refund or credit will be given without an authorization code. |
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| Q |
Are backorders available? |
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Backorders not available. |
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| Q |
Are COD's Accepted? |
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No COD’s |
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| Q |
Do you guarantee your products? |
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Ener-G
Foods strives to provide quality products for those on restricted
diets. We vacuum pack our breads to maintain freshness and give them a
one year shelf life without the need refrigeration or freezing. We
guarantee our products unopened until the best before date printed on
the package. If you obtained the item from your local health food store you
should be able to return it to the store for credit or replacement,
however if there is problem with this process we would be happy to send
you a replacement of the product. Unfortunately we would not be able to
give a cash refund in this instance.
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| Q |
Why did Ener-G change the word “Bread” to “Loaf”? |
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Ener-G
Foods, Inc. has been told by both the US FDA and the Canadian CFIA not
to use the word bread on the label unless they contain wheat flour.
This is why we use the word “Loaf” for the USA and Canada. In Europe,
government authorities have told us to use the word “Bread” and not to
use the word “Loaf”. |
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| | | | Ener-G Foods Forum |  Our forum is a great comm-
unication tool for restrictive dieters to share infor-
mation and tips. Check for answers to frequently asked questions or post a topic and have others living with a special diet help.
Click here for to enter the forum. | | |
| | | | More Resources! |  Can't find answers? Go to our links page for further resources on special diets.
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| | | | Ener-G Retail Listing |  Looking for Ener-G products locally? Search our where to buy section for store listings in your area. | | |
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